Targeting women doesn’t just mean turning it pink

img_0929Yesterday was International Women’s Day, a a global day celebrating the social, economic, cultural and political achievements of women. So in honour of that, today’s blog post is about how to create messages aimed at women. And a hint, it’s not just to write them in pink ink.

(When I was uploading the pink Lego photo, my son said: “It’s so stupid that they think just because they made it pink it’s for girls.” Very smart, my son! He might be guest blogging for me soon.)

Bic Pen for Femalesbic for her

In 2012, the internet blew up a little in response to a new line of pens from Bic called the Bic for Her. It’s basically a regular Bic Pen but in various pink, purple and mint green colours, and marketed at women. Because, one assumes, women were tired of men stealing their blue or red pens and wanted one they could keep for themselves. It boasts features like “elegant design – just for her!” and a “thin barrel to fit a women’s hand.”

In case you don’t understand why this is a bad idea, let me explain in easy words. By making a pen for only women, you are implying that the pens you made before were only for men, or perhaps that women were unable to use the ‘men’ pens, or that if a woman used a ‘man’ pen she would do it wrong. Getting the words of your messages right is incredibly important, but the words you select also have implied meanings that must be considered.

Reviews and news coverage of the pens showed that consumers were seeing the implied messages of this marketing idea. Here are just a handful of the hundreds of scathing reviews posted on Amazon for the Bic for Her pens:bic-for-her

“Why would anyone even consider inventing this? Are normal pens not suited for women?…This pen is made specially for women because we cannot use normal pens correctly, I presume. This is why gender equality is not present in our current society.”


“I lent this to my brother so he could do all the math that was too hard for my lady brain, but as soon as he touched it, he… turned into a cloud of sparkles! These pens are too feminine for anyone other than women to use! Keep them away from your loved ones, or any man.”


“I had despaired of ever being able to write down recipes in a permanent manner, though my men-folk assured me that I ‘shouldn’t worry yer pretty little head.’ But, AT LAST! Bic, the great liberator, has released a womanly pen that my gentle baby hands can use without fear of unlady-like callouses and bruises. Thank you, Bic!”


“I bought these pens as my ovaries dictated, but when I took them out of their packaging and tried to use them to note my car’s mileage they told me to get back into the kitchen where I belonged.”

Now I love a pink or purple pen as much as anyone, but by marketing these pens directly for women, Bic created implied messaging that didn’t paint their company in a favourable light, especially not with those who care about gender equality and feminism. Pens are pens, and you don’t need to be a certain gender to use certain pens. We’re not talking about the fit of work boots or underwear. If Bic felt inclined to sell more pink and purple pens, they could have simply sold pink and purple pens, without perpetuating gender stereotypes that most women in this decade thought were in the past.

Lego, take note.

The art of asking the public their opinion, part one (British Gas)

The art of seeking public opinion and engagement has undergone a lot of change in the past decade, as the internet and social media have opened up the variety of ways in which we can ask people what they think, and the ease at which they can now tell us their thoughts. It’s got many advantages for the world of public engagement, but some organizations forget about the basics when planning an engagement campaign, and have seen disastrous results.

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Take the case of British Gas. A couple years ago, they decided to get on board with Twitter and hold a “Twitter town hall”, where Customer Service Director, Bert Pijls, would answer questions from the public. They used the hashtag #AskBG.

It seems like a good idea on behalf of the social media team, but they forgot one basic rule of engagement — timing. The same day they launched #AskBG, they also hiked their rates by 10%, which was not a popular move. The hashtag quickly filled with some very witty put downs of the gas company:

 

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Needless to say it didn’t go well for British Gas, and after an hour they gave it up.

Had this been timed better, BG might have been able to have true engagement with customers. But their timing was way off. And under the circumstances, they failed to use this surge of public participation to their own advantage. Some key messages, tweeted out, about their rationale for charging what they do (they must have had them!) might have helped. Or could they have directed tweeters to check out tips for fuel efficiency, maybe even in a cheeky way? Instead of letting the hashtag overtake them with negativity, they should have looked for ways to turn it around to advantage as quickly as possible.

Today’s lesson: When your organization wants to ask the public its opinion, be sure you know what you might hear and how you’ll deal with it before you open yourself up to public input.

When the reporter does a ‘gotcha’, don’t tell him to talk to the hand

Melanie-StreeperTV consumer reporters, more than any others I’ve observed in my career, are very fond of the ‘gotcha’ interview. When they can’t get a spokesperson or official to agree to a formal interview, they often just show up with a camera in a parking garage, or at the office door, or outside the elevators. It’s a great strategy when you want to get someone on tape primarily saying, I can’t talk to you about that now. Because most of the time, that’s the result of the gotcha. And the reporter almost always turns that into the impression that the spokesperson was evading the questions, which of course, they often are doing.

But in media relations, we know that sometimes the gotcha ambush seems unfair, and our spokesperson would answer those questions if the timing was different. Still, when you or your spokesperson are caught out, is evasion the best tactic?

In Canada, CBC Marketplace are big users of the gotcha interview. Check out last week’s episode (go to about 16:15 on the video) where they ambush an autobody shop manager, who walks out on them and looks very guilty on camera. Or when Starbucks won’t give them an on-camera interview for a story about whether the coffee giant is really recycling cups as they claim (starts at about 8:00 on the video), Marketplace just walks into the corporate office with a camera. They look evasive too. And there’s always the one where a provincial premier’s PR rep refused to let her boss be interviewed in a dismissive, gum-chewing manner.

But I’ve got to call out a St. Louis PR rep for her high-handed manner in blocking a camera and reporter from interviewing her boss. Not only is she obtrusive and made herself the story by blocking the gotcha interview, but if you watch the video below, her boss was handling things fine before she stepped in and made it worse.
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Local Fox news consumer reporter Elliott Davis was doing a story about St. Louis Comptroller Darlene Green’s take-home car, which was paid for by taxpayers. He couldn’t get a scheduled interview, so he decided to ambush her in the hallway outside her office. Ms. Green was handling the gotcha pretty well, but then her media relations rep, Melanie Streeper, stepped in and made it much worse. According to some reports, she said the word “no” 36 times as she physically inserted herself (and her large file folder) between the reporter, his camera and Ms. Green.

And when the reporter tried to schedule an interview after that encounter, as offered by Ms. Green, Ms. Streeper emailed him that “No sit-down will be scheduled until we have all of your questions sent to us.” When I teach media training, I always point out that reporters hate being asked for questions and find it insulting, so don’t ever ask unless your client is the head of state or something similarly important. I guess Ms. Streeper missed that lesson, because her refusal just made her boss, and her, look worse.


The ambush gotcha interview may not be a media relations rep’s favourite situation, but it doesn’t have to end like this. And it seems Ms. Streeper is no longer working for the St. Louis Comptroller’s office, so maybe it was a hard lesson to learn for her.